General Terms and Conditions of Sale
Last updated: April 2025
Welcome to KUIK,
Kuikmeal.com is owned by Küik Meal, S.L., a limited liability company with its registered address for these purposes at Passeig Sant Gervasi 46, E-5, 08022 Barcelona, Tax Identification Number (C.I.F.): B02870749. Website contact email: hello@kuikmeal.com. Hereinafter referred to as KUIK.
If you wish to contact KUIK, you can email hello@kuikmeal.com or call +34 937 936 662.
KUIK reserves the right to amend these Terms and Conditions of Sale, as well as the Legal Notice or Privacy Policy, without prior notice. We therefore recommend reading them each time before placing an order.
Purpose
The purpose of these General Terms and Conditions is to regulate the sale by KUIK of the services and products offered through its online channels, website and social media, where applicable (all of which are hereinafter referred to as the Site or Website), in exchange for payment by the customer.
By accepting these terms and conditions, the Customer agrees to comply with the terms and conditions set out herein, as well as the rules established in other legal texts on the website.
Entry into Force
These General Terms and Conditions, together with your order confirmation, constitute the agreement between KUIK and the Customer for the provision of the service and the supply of the products. No other terms and conditions shall apply.
The Customer shall be deemed to agree to the general terms and conditions set out in this document from the moment they confirm that they have read and accepted them through the mechanisms provided for this purpose on the website.
Placing an Order
To place an order, the Customer must be of legal age.
Before completing the order, the Customer must fill in the data collection form available on the website.
Once the Customer has completed the order, they will receive an email containing the order confirmation and details.
If there is a problem with the shipment of the order or any of the products it contains, for example, because a product has been discontinued or is out of stock, we will contact the Customer as soon as possible to inform them of the situation and suggest alternative products they may wish to purchase or offer a refund of any amount paid for products that cannot be delivered on time.
Adding an item to the shopping cart does not guarantee that it will be reserved for the Customer, as other customers may purchase it while they are browsing the website. The product is reserved for the Customer once the payment process has been completed.
Prices
The price of each product will be clearly displayed on the website. The prices and conditions of the products offered may vary. However, the price and conditions in effect when the Customer placed the order shall always apply.
We reserve the right to charge for the order in advance once the Customer has completed it, without prejudice to the Customer’s right to cancel or return the order in accordance with the law and the terms set out on the website.
All prices include VAT, but we deduct this amount from the total if the order is shipped to a VAT-exempt area. After placing the order, the Customer only needs to inform us of this circumstance, and we will deduct the amount where applicable.
Shipping service costs are not included in the price of the products. Shipping costs are paid by the Customer and will be added to the total price of the selected products. The Customer can always check the shipping costs in the shopping cart before confirming the order and completing the purchase process. Where the Customer is eligible for a free shipping offer provided by KUIK—for example, by reaching a specified purchase amount, where expressly stated or communicated to the Customer by any means—the corresponding shipping cost will be paid by KUIK.
All current promotional code offers require a minimum order of €30, subject to any changes made by KUIK.
Delivery of Products
Please note that orders will be shipped subject to the stock availability indicated on the website. If, after invoicing, any product in your order is unavailable despite having been shown as available due to an error by KUIK, we will offer a replacement item of equivalent quality and price. If you do not accept the proposed replacement or do not wish to wait for the product to become available, we will issue a refund for the product.
Payment for products
As of the date of these General Terms and Conditions, the only payment method available to the Customer is credit or debit card. The Customer’s order will be processed once payment has been authorised by their bank. Online credit card payments are made through the Secure Sockets Layer (SSL) security system, which encrypts your bank details when they are transmitted over the Internet.
For security reasons, all orders paid for by bank card may be subject to verification.
KUIK undertakes not to permit any transaction that is illegal or that the credit card brands or acquiring bank consider could damage, or potentially damage, their goodwill or negatively affect them. The following activities are prohibited under card brand programmes: the sale or offer of any product or service that does not fully comply with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder or card schemes.
By accepting these terms and conditions, the Customer agrees to receive invoices electronically by email. The Customer may withdraw this consent at any time by notifying KUIK in writing.
Availability
We will send the Customer’s products to the delivery address provided in their personal details form or to the address specified as the delivery address in the corresponding form.
The shipping costs are displayed on the website, specifically in the shopping cart, before the purchase is completed. If the item is shown as available when the order is placed, the period between placing the order and the carrier’s first delivery attempt at the specified location will be no more than 4 business days once payment has been confirmed, depending on the payment method. This period may vary depending on several factors, including item availability, order preparation time under special circumstances, holiday periods and carrier-related incidents.
We will deliver the product once we have verified that payment has been successfully completed. The product will then be delivered according to the selected option. All hours and days refer to business hours and business days, excluding Saturdays, Sundays and public holidays. If the estimated delivery period is exceeded for reasons attributable to KUIK, we will inform you of the incident and propose alternative solutions.
For home deliveries, the Customer must make every effort to ensure that either they or another designated person is present at the specified address to receive the package. If no one is available for the first delivery attempt, the carrier will make at least one further attempt. If the order still cannot be delivered, it will be taken to a collection point for at least one week, and the Customer will be informed accordingly. If it is not collected, it will be returned to KUIK, and the Customer will receive a refund of the payment made, less the shipping or return costs, which will be paid by the Customer.
We currently deliver to mainland Spain and the Balearic Islands. Unfortunately, we are currently unable to offer shipping to the Canary Islands, Ceuta or Melilla.
Product Warranty
If the Customer believes that, at the time of delivery, the product does not comply with the agreed terms (separately from the right of withdrawal described in the following section) they must contact us immediately by email at community@kuikmeal.com, providing the order details and describing the damage or error affecting the product received.
The product may be physically returned to our offices or using the means of transport specified by KUIK to the Customer. KUIK will pay the corresponding transport costs.
We will examine the returned product and notify you by email or telephone whether a refund or replacement is appropriate. The item will be refunded or replaced as soon as possible and, in any event, within 7 days of the date on which we send you an email confirming that the non-compliant item is eligible for a refund or replacement.
Where applicable, the refund will be issued using the same payment method used for the purchase and within a maximum of 14 calendar days.
This is without prejudice to the rights recognised under applicable legislation, which shall be respected by both parties in all circumstances.
Returns
We offer refunds or exchanges during the week following your purchase (7 calendar days; shipping costs are paid by the Customer).
Only unused and unopened products may be returned, and they must be in the same condition as when received.
If packages are returned to us damaged (stained, bent, broken, etc.), we regret that we will be unable to issue a refund or exchange.
Right of Withdrawal
You have the right to withdraw from this contract within 14 calendar days of receiving the product, without providing any reason, unless one of the exceptions to the right of withdrawal established by applicable legislation applies, particularly those set out in the General Law for the Defence of Consumers and Users.
Certain products sold through KUIK are supplied on the website as packs or bundles consisting of several products. These packs are considered products in their own right.
In accordance with the General Law for the Defence of Consumers and Users, returns will not be accepted in the following circumstances:
<!– wp:list “ordered”:true –>- Goods made to the specifications of the consumer and user or clearly personalised goods.
- Goods that are liable to deteriorate or expire rapidly, including, for these purposes, any item contained in a pack.
- Sealed goods that are unsuitable for return for health protection or hygiene reasons and that have been unsealed after delivery.
To exercise your right of withdrawal, you must notify us in advance of your decision to withdraw from the contract through an unequivocal statement—for example, a letter sent by post, fax or email, or by using this form.
Where possible, the product must be returned in its original outer box or packaging, properly protected to prevent damage during transport, and with its original label or labels. All original documentation, where applicable, must also be included exactly as it was received at your address.
If you withdraw from the contract, we will refund all payments received from you, including delivery costs, except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us. The refund will be issued without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will issue the refund using the same payment method used for the original transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the refund.
Notwithstanding the above, we may withhold the refund until we have received the goods or until you provide proof that they have been returned, whichever occurs first, unless we expressly choose to collect the goods ourselves, in which case we will notify you accordingly.
If we do not collect the goods, you must return or deliver them directly to us or to the address stated in the Legal Notice on this website, without undue delay and, in any event, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be deemed to have been met if you return the goods before the relevant period has expired. You must pay the direct cost of returning the goods.
The company reserves the right to reject any product that is not returned in a condition suitable for resale. These products will be returned to the sender without prior notice.
Obligations of the Parties
This merchant undertakes not to allow any transaction that is illegal or that the credit card brands or acquiring bank consider may damage, or have the potential to damage, their goodwill or negatively affect them. The following activities are prohibited under card brand programmes: the sale or offer of any product or service that does not fully comply with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder or cards. In addition, the following activity is also expressly prohibited:
Selling medicines.
KUIK undertakes to provide the Customer with all necessary information regarding the products it offers and all orders. KUIK shall not be liable for any failure to fulfil these terms and conditions in cases of force majeure, fault on the part of the Customer or an unforeseeable act by a person who is not a party to the contract.
The Customer agrees to complete the order forms and their fields in accordance with the instructions provided. KUIK will protect the data in accordance with the law. The Customer also agrees to pay the price of the product, including the corresponding taxes and shipping costs.
We recommend that you retain a copy of the data contained in the products purchased. KUIK shall not be liable for any loss of data or files or, in general, for any damage resulting from the Customer’s failure to back up the data contained in the products purchased.
KUIK shall not be liable for any consequences resulting from the improper use of products sold through the website.
The sale of alcoholic beverages to persons under the age of 18 is prohibited. If the shopping cart contains any type of alcoholic beverage, by confirming the purchase the Customer certifies that they meet the legal age requirement for making the purchase.
Privacy and Personal Data Protection
KUIK safeguards the confidentiality and protection of its users’ personal data. KUIK makes its Privacy Policy available to you, describing the personal data it collects from data subjects and the purposes for which it processes that data. The Privacy Policy and any part thereof shall not be considered contractual clauses and do not form part of these General Terms and Conditions of Sale.
You can view KUIK’s Privacy Policy here.